1. Who We Are.
We are Denys E Head Ltd, and we trade as ‘Forest Lodge Garden Centre’, ‘The Restaurant at Forest Lodge’, ‘Garden Style Plant Centre’ and ‘Birdworld, Bird Park and Gardens’.
Denys E Head Ltd, including trading operations is committed to protecting your personal information. In particular, we want you to know that Denys E Head Ltd is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes.
We may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/05/2018.
Denys E Head Ltd is a limited Company incorporated in England and Wales (Company number 601922).Denys E Head Ltd is the data controller of your personal information.
Contact details for Denys E Head Ltd and trading divisions
Denys E Head Ltd
Forest Lodge Garden Centre
By phone 01420 23249 (Head Office)
If you have questions regarding your information or its use, please contact our Data Protection Team by email: firstname.lastname@example.org
2. How We Collect Your Personal Information.
Generally, we collect your information when you decide to interact with us. This could include
The information could be collected electronically if you supply the personal information via our websites or by email. It may be in paper form which we may transcribe to an electronic format or it could be provided verbally.
3. The Types of Information We Collect.
We only collect the information that is necessary to carry out our business, provide the particular service you have requested and to keep you informed. There are occasions when you can choose not to give us certain information, but this may limit the level of personalisation we are able to offer.
The type of information we collect depends on where and when it is gathered:
Information we obtain directly from you:
When you create an account with us, register on our website or purchase tickets or other items from us online, by post or phone we need to collect information from you in order to provide the service you are requesting. If you are under 16 years of age, you must get permission from your parents or guardian before providing us with your personal information.
We may collect:
We will only collect necessary information and so for example, our Birdworld newsletter requires only a name and email address.
If you are a job applicant, then we will need to collect additional personal information that would include -
• Employment history
• Education history
If you become an employee then we will need to collect further personal information including -
• Date of Birth
• Bank Details
• National Insurance Number
• Passport /Driving License/ or other documentation to support your right to work in the UK.
When visiting our website we may collect the following information:
Information we obtain indirectly from you.
4. Why We Collect Your Personal Information and How We Use It.
The information we hold on you will be used in a number of ways. The main ones are –
Specifically, we use your information we collect in the following ways:
To carry out our business and to provide a service or carry out a contract with you:
Where we have your consent:
Where we have justifiable reason (including legal obligation and legitimate interest):
5. How We Handle Your Information and Other Organisations.
Denys E Head Ltd will never share, sell, rent or trade your personal information to any third parties for marketing purposes.
Some of our service providers may have access to your data in order to perform services on our behalf – payment processing is a good example of this. We use ‘AG Marketing’ and ‘Campaign Monitor’ to help manage our email correspondence and websites. They will not use your data for anything other than the clearly defined purpose relating to the service that they are providing.
We may share your details with:
Links to Other Websites:
6. Your Rights.
When you provide us with your personal information you have certain rights, these include the right to ensure:
You can do this by using the information in section 1. We will, of course, need to verify your identity before we can speak to you about the data or act on your instructions.
We will keep your information only for as long as is reasonably necessary for the purposes set out in this privacy notice and to fulfil our legal obligations. We will not keep more information than we need. The retention period will vary according to the purpose. For example, if purchasing a membership or Santa experience, we will typically keep your data for up to three years from the date of your last transaction, whereas if you have requested a delivery we will hold your details for six months. Applicants for job opportunities will have their details held for 6 months if the application is unsuccessful. Newsletter recipients and privilege club recipients may opt out at any time and their associated details will be removed within 30 days. For further information about how long we will keep your information, please contact the Data Protection Team using the contact details outlined in this notice.
7. How We Protect Your Data.
Denys E Head Ltd is committed to protecting the personal information you entrust to us. We adopt robust and appropriate technologies and policies, so the information we have about you is protected from unauthorised access and improper use.
This notice was updated on 1st May 2018. It may be updated to take into account changes at Denys E Head Ltd or for example to reflect changes to regulation or legislation.
Updates to this policy will be posted on this page – please check back from time to time. We may also inform you of any changes where we hold an appropriate email address for you.
Further information on data protection regulations and laws can be found here:
• Data Protection: https://ico.org.uk/for-the-public